Today, our team of 40 real estate wealth advisors had incredible two-day training session at The Monarch Hotel in Nairobi on how to improve sales and better serve the client. The training was facilitated by Betty Thorne, a specialist consultant and trainer on sales, customer service, business image and etiquette.
Betty Thorne leading the training session
While investment grade real estate remains the highest returning asset class with about 25% annualized total returns, majority of investors are not enjoying this attractive returns. The training was focused on how to better enable our clients access these attractive returns and also help end users access aspirational homes
Cytonn real estate wealth advisors during the training session with Betty Thorne
The training also enhanced the capabilities of the real estate advisory team: A great company values its most important asset - the staff. At Cytonn Investments, we take time to develop and grow our staff to ensure our clients are serviced in a professional manner.
Commenting on the training, Gaurang Chavda, Head of Private Wealth Management noted ‘This training has been a great opportunity for the team to learn how to convert anyone interested in our products into a long term client while also providing insightful tips on how to handle different types of potential clients. The team has definitely been rejuvenated and energized’
‘Selling is more than an ordinary exchange of commodity or service. One has to be aware of the customers' decision journey from the point of contact to the point of contract,’ said Betty Thorne.
Betty Thorne noting down participants responses
